Client Technical Requirements
Account Creation
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The client can designate hospital account administrators. Account administrators can individually add users or add multiple users via bulk creation by supplying the email address(es) of the desired users. An account administrator can also assign profiles and security groups to users.
Authentication
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It is recommended that the client provide an email address to be used as the login for all users of Engage. If a hospital chooses to, they may use the user's personal email address.
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For a user account to be created, a valid email address must be provided.
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If the hospital chooses to enter personal email addresses, the personal email address will be used as the username for Engage. Any email communication sent from Engage will be sent to the user’s personal email address. Many times the email is used as a unique identifier for the user. If the hospital doesn’t keep a record of the user’s personal email address, it is recommended that another personal identifier will need to be entered into Engage.
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Self-defined usernames are not permitted.
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An 8+ character temporary password will be generated by Engage for first-time use.
* Passwords will be defined by the end-user upon first-time account setup after the temporary password is used. -
Passwords must be 8 (eight) characters long.
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User credentials are not to be shared with any other person.
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The hospital is responsible for disabling users that no longer need access to Engage.
Browser Requirements
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Engage is developed to work on all major browsers (Chrome, Mozilla Firefox, Internet Explorer and Safari). For Internet Explorer, it is recommended that the user has Internet Explorer 9 or higher. Engage is tested to work on Internet Explorer 8, but for an optimized experience, it is recommended to use Internet Explorer 9+. Engage is not tested in Internet Explorer 7 or lower and Engage is not guaranteed to work in such versions.
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JavaScript must be enabled.
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Popups from https://engage.galencenterpd.com must be enabled.
Hosting
Engage is hosted by Galen Center for Professional Development using Amazon Web Services (AWS). No self-hosting or installation by the client is required.
Scheduled Downtime
Emails from Engage
All system emails from Engage will come from an @galencpd.com email address. It is required for the hospital's IT staff to whitelist @galencpd.com for incoming emails. If emails from @galencpd.com are blacklisted for whatever reason, the users may have delayed setting up their Engage account or may miss other important notifications from Engage.
Emails are delivered using Amazon Simple Email Services (SES).
If hospitals cannot whitelist an entire domain, the GCPD product development team can provide a list of individual email addresses.
Other System Requirements
The URL for Engage is https://engage.galencenterpd.com. Associated products will also include a *.galencenterpd.com domain. It is recommended for the hospital's IT staff to whitelist *.galencenterpd.com domains. Per request, an IP address(es) will be provided.
Engage Support
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Support for Engage is handled through an internal ticketing system. All technology support requests directly related to the Engage web application must be submitted to support@galencpd.com.
* Appropriate uses of Engage Support include login issues, multimedia or learning module issues, navigation issue, reports issue, etc. -
Engage support is required to respond to a ticket within 24 hours (1 business day).
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The hospital’s IT staff must be responsible for all other technical-related issues indirectly related to Engage (e.g. hospital network/wireless, hospital authentication, computer troubleshooting, incompatible browser).
Intranet/Desktop Icon
The Engage development team will request that the hospital add a direct link to Engage on the hospital's intranet site and/or desktop icons for easy access to Engage if applicable. This step is up to the client’s discretion.