Disabling a User

A user can be disabled at any time. Disabling a user is reversible. The disable feature should be used if (but not limited to):

• A user needs to temporarily lose access to Engage for whatever reason
• A user no longer needs access to Engage, but you want to retain their data in the system.
  

Disabling a user account will prevent the user from logging in to Engage. It will also exclude them from certain reports. Some reports will allow users with access to the report to include any user that is in disabled status.

To disable a user account:

1. Click on Menu link in the top navigation
2. Click on People
3. Locate the person that you want to assign a profile item to. If you don’t find the user you are looking for, you can search keyword for name or email. You can also search by hospital or group.
4. Once you locate the user, click on the user's name to access person details.
5. Click on the Actions tab and click on Disable Account
6. Disabling an account will also set the user to not auto-renew during the next billing cycle.

To re-enable a disabled user account:

1. Click on the Actions tab and click on Enable Account