Resetting a User's Password

In Engage, an Internal Driver or Nurse Leader can manually reset a user's password or send an email with a link to the user to reset their password.

Locate User

Click on Menu link in the top navigation.
Click on People.
Locate the person that you want to update.
Once you locate the user, click on the user's name to access person status page
On the Left hand navigation pane, click on Details.
The next time the user logs in, they will need to use the new password.

Manual Reset of a User's Password

Click the Action dropdown menu button
Click Set Password
Type the new password (at least 8 characters) and confirm new password.
Click Set Password button

Email Reset of a User's Password

Click the Action dropdown menu button
Click Send Password Reset
An automatic will be sent to the user with a link to reset their password.

Note: Passwords should never be shared through email.

Back to top